At REV Store, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. This policy applies to purchases made through our ecommerce store and should be read before placing an order.
Items may be eligible for return or exchange if they are received damaged, defective, incorrect, or if they otherwise meet the return conditions communicated by our support team. To be considered for a return, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable.
Return requests should be made within a reasonable time after delivery. Delayed requests may be declined if the item shows signs of use, damage after delivery, or missing components.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected] with your order number, a description of the issue, and clear photos if available. We will review the case and advise whether a return, replacement, exchange, store adjustment, or refund is appropriate.
Some items may not be eligible for return or refund depending on their nature. These may include:
If a product listing or promotion states that an item is non-returnable, that condition will generally apply unless the item was delivered damaged, defective, or incorrect.
To request a return or exchange, customers should contact our support team at [email protected] and provide the order details and reason for the request. Do not send items back without confirmation from our team, as unauthorized returns may not be accepted or processed properly.
Once your request is reviewed, we may provide return instructions, approval steps, or ask for additional information. Customers should pack approved returns securely to help prevent damage during transit.
All returned items are subject to inspection after they are received. We reserve the right to determine whether the item meets return eligibility requirements. If the returned item does not match the reported issue, shows signs of misuse, or fails inspection, the return or refund may be refused.
If a refund is approved, it will generally be issued using the original payment method where possible, or by another suitable method depending on the payment channel used. Refund timing can vary based on the payment provider, bank processing time, and the nature of the case.
Original shipping charges may be non-refundable unless the return is due to our error, a confirmed defective product, or an incorrect item shipped by us.
Where stock is available and the request is approved, we may offer an exchange for the same item or a suitable replacement. Exchanges are subject to product availability and review of the returned item.
Return shipping responsibility may depend on the reason for the return. If the item is confirmed to be damaged, defective, or incorrectly supplied, we may assist with or absorb reasonable return shipping arrangements where appropriate. For other approved returns, customers may be responsible for return delivery costs.
If you need to cancel an order, please contact us immediately. Orders that have already been processed, packed, shipped, or dispatched may not be cancellable. If cancellation is approved before dispatch, any eligible refund will be processed accordingly.
After an approved return is received and inspected, refund or exchange processing may take a reasonable number of business days. Banking and payment provider timelines may extend the time before funds appear in your account.
If you are unsure whether your item qualifies for return, refund, or exchange, please contact REV Store at [email protected] before taking any action. Customers should contact support for case-specific help.
